Singapore Airlines and its NDC Capabilities

Access Singapore Airlines NDC Capabilities with Verteil Direct Connect
January 16, 2023
Airline Updates

The history of Singapore Airlines (SIA) can be traced back to 1972, when the Malaysian-Singapore Airlines separated to form two Airline entities - the Malaysian Airline System and Singapore Airlines. Singapore Airlines, today operates flights to over 130 destinations in regions spanning across Asia, Africa, Southwest Pacific, Europe and America. 

Singapore Airlines is a member of the Star Alliance Group and elevates the travel experience of passengers via services offered by many of its subsidiaries present within the Singapore Airlines Group. KrisFlyer, SIA’s frequent flyer programme was launched in 1999. It enables flyers to earn KrisFlyer miles, each time they travel with SIA operated flights and other partner airlines

Members don’t have to be on air to earn miles. They can earn and redeem the KrisFlyer miles by doing everyday things they enjoy, like dining and shopping. The miles can be used to ask for an upgrade in your next flight or utilised to save on ticketing costs by mixing the miles and cash together. KrisFlyer miles can also be earned and redeemed when flying with Scoot, a subsidiary and low-cost airline of SIA. The programme consists of three membership tiers - Krisflyer, KrisFlyer Elite Silver and KrisFlyer Elite Gold. More privileges would be opened to members as they progress to the next tier. 

The PSS Club is similar to the KrisFlyer programme. While KrisFlyer members earn their status based on the miles they’ve flown, the PSS Club rewards its members based on how they spend for seats in premium cabins. Being a PSS Club member, opens up access to lounges across the globe, cabin upgrades, special baggage allowances and more

SIA offers a number of benefits and privileges for business travellers via their HighFlyer Business travel programme. All businesses ranging from corporate giants to SMEs can make use of the points they earn from the programme to redeem awards and enjoy multiple special privileges based on the membership tier they are in. The tiers include HighFlyer, HighFlyer Silver, HighFlyer Gold and HighFlyer Platinum.

Singapore Airlines also provides a wide range of fare types for passengers to tap into various ancillaries and other personalised services. The availability of these services would be limited based on the fare type you choose while booking. 

NDC Features

Singapore Airlines achieved the Airline Retailing Maturity Index certification in 2021. It offers full Airline Retailing capabilities such as shop, order, pay, settle and account through its NDC offering, KrisConnect.

Certification Date: October 2021 


Offer Management

Check Origin-Destination pairs served by SIA operated flights, codesharing and interline partners

Search Offers by - Mono and multi passenger itineraries, One way and round trip itineraries, Cabin preferences, Currency, Flight dates

Allows the finalisation of OfferPrice based on the selection of one or more offers

Returns seatmap for selected segment with or without price associated with the seats. Retrieves - Aircraft cabin configuration, Seat rows and columns

Returns list of ancillary services related to chosen flight during prime booking or after ticket issuance

Order Management

Books the selected offer and order items. It carries out: The booking of flights, Seats and Ancillaries, Payment processing, Issuance of e-tickets and EMDs

Retrieves a selected order and displays its contents

Returns a new order based on the change requested to a given order. Includes: Exchange, Refund

Adds/removes and updates an element to an existing order. Carries out: Upsell and display of Ancillaries and Seats, Request and Return seatmap for a selected segment, Return catalogue of ancillary services
Post booking: Book Seats and Ancillary services, Payment processing, Issuance of EMDs

Notifies partners when changes are made to the NDC Order or any changes initiated by airlines
Supports Light OrderChange Notif

Cancels an existing order, includes: Void ticket and EMD, Cancel Order, ATC Refund
Supports Light OrderChange Notif

How to issue tickets with KrisConnect NDC?

The KrisConnect Programme can be accessed in the following ways: 

  • Direct integration with SIA NDC APIs
  • AGENT 360 - SIA’s agency portal 
  • GDS service provider
  • SIA approved NDC technology partners like Verteil 

Integration walkthrough

Step 1: Choose your connection option

Step 2: Agree to the terms and conditions stated within Singapore Airlines NDC Passenger Sales Agreement 

Step 3: Start implementing SIA’s NDC APIs

Get access to Singapore Airlines NDC content through Verteil

Verteil Direct Connect (VDC) - Verteil’s NDC booking platform hosts NDC content of over 40 airlines. Use our B2B web portal and universal API to gain full access to Singapore Airlines NDC functionalities. Search and book flight tickets with ease. Provide your customers with real time offers and discounts.

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If you are from an airline, into corporate travel, or a travel agent, we would love to tell you more about how Verteil Direct Connect can help you. 

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IATA Agents can register here to get started with Verteil

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